Armstrong and Associates ("we," "our," or "us") is committed to protecting the privacy and security of visitors to our website. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding this information.
By accessing or using our website, you consent to the practices described in this Privacy Policy.
1. Purpose
This Privacy Policy ensures compliance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA), Fair Debt Collection Practices Act (FDCPA), and other relevant privacy laws. It aims to provide transparency about how we handle personal and sensitive information.
2. Scope and Applicability
This policy applies to all visitors to our website, including individuals whose information we process in the course of our bad debt collection services. It also applies to any information collected through our online platforms.
3. Information We Collect
a. Information You Provide Directly
Contact Information: Name, email address, phone number, and mailing address when submitting inquiries or contacting us.
Payment Information: When making payments via our site, we collect payment details such as credit card information (processed securely via third-party payment providers).
b. Information Collected Automatically
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on our website, and other analytical data.
c. Sensitive Information
As a bad debt collection agency, we may handle sensitive health information provided to us by healthcare providers under strict compliance with HIPAA and related laws.
4. How We Use Your Information
We use your information for the following purposes:
To respond to inquiries or requests submitted via the website.
To process and manage payments.
To comply with legal and regulatory requirements, including HIPAA and FDCPA.
To improve website functionality and user experience.
To contact you regarding your account, if applicable.
We do not sell or rent personal information to third parties.
5. How We Share Your Information
We may share your information with:
Authorized Service Providers: Third-party vendors assisting with payment processing, IT support, or data analytics.
Healthcare Providers: For verifying or managing accounts referred for collection.
Legal and Regulatory Authorities: When required by law or to protect our legal rights.
Attorneys and Compliance Consultants: As part of ensuring compliance with legal and industry standards.
No mobile information, including phone numbers, text messaging originator opt-in data, and consent information, will be shared with, transferred to, or sold to third parties.
6. How We Protect Your Information
We implement robust administrative, technical, and physical safeguards to protect your information. These include:
Encryption: Protecting sensitive data during transmission.
Access Controls: Limiting access to personal information to authorized personnel.
Regular Audits: Conducting compliance and security audits.
Despite our efforts, no security measure can guarantee absolute protection.
7. Your Rights
Depending on your jurisdiction, you may have rights under federal and state laws, including:
Access and Correction: Request access to your information or correct inaccuracies.
Data Deletion: Request the deletion of certain personal information.
Restrictions on Processing: Limit how your information is used or shared.
Opt-Out: Decline certain data collection practices (e.g., cookies).
To exercise your rights, contact us at consumerinfo@arserv.com or at 800-226-8470.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze site performance. You can manage your cookie preferences through your browser settings.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
10. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
12. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Armstrong and Associates
208 Adams St, Mobile, AL 36603
consumerinfo@arserv.com
800-226-8470
This Privacy Policy is designed to ensure transparency, foster trust, and maintain compliance with relevant privacy laws. For additional details or specific legal guidance, consult with our legal counsel.
Effective Date: 11/26/2024