Our commitment to the innovative use of technology without sacrificing the human element is paramount to our service and success.
Collection Technology
At Armstrong and Associates, our technological infrastructure is designed to optimize collection efforts, ensure compliance, and enhance the patient experience. By leveraging cutting-edge solutions, we streamline communication, maximize productivity, and maintain operational excellence.
Cloud-based learning tools
This software is used to track knowledge retention and identify areas for follow up training.
Multi-step scrubbing process
All accounts entering our system are scrubbed against Armstrong and Associates custom address correction software, national change of address database, deceased listings, and bankruptcy filings.
Speech analytics software
This tool allows us to monitor all calls, incoming and outgoing, for risks to our strict compliance guidelines. If risks are identified, compliance supervisors are alerted and can intervene immediately if needed.
Custom Scoring Algorithm
We have developed proprietary algorithms and statistical models to determine the frequency and timing of communication attempts. These algorithms are modified based on client requirements and state specific laws.
Custom Reporting and Programming
customized collection letters
CUstomized client reporting
In house programmers allow for minimal startup time with new clients.
Once engaged, we work with each new client to create and customize performance reports that best fit its needs and goals.
Telephony
All calls are handled by a live, professional and courteous agent, not a pre-recorded or computer generated voice.